FAQs

What is the difference between LASER CUTTING and LASER ENGRAVING?
Laser cutting cuts the material and laser engraving burns the very top layer of the material

How much does a file cost to get laser cut or engraved?
This depends on the complexity of the file and the material used. We can quote exactly with
a file, or give an estimate from a simple sketch. 

How long does an order take?
We can usually do most orders within 3 or 4 working days. Large quantities will take longer, just email to check our schedule for the week. (courier time is additional)

I have an idea but I don't know where to start, can you assist with design?
Yes we can do the artwork for you

I would like to discuss my project confidentially, can I call you?
Yes definitely. Or if you prefer email your enquiry.  All client communication is confidential.

I have too many questions to email, or I am in a real hurry, is it best to call you?
Yes, sometimes a quick chat is easier than lots of emails!

Do you supply materials?
Yes we do, visit our material page

Can I send my own material?
Yes you can, but check with us first regarding size of material and thickness

Can I have one sample made of my design before I commit to getting more?
We recommend a sample especially with big quantities, it can be sent to you or a photo emailed

Is there a minimum quantity?
Not really, though to save on freight I would say nothing less than 10 small items

How long does the courier take?
We use Aramex Northland
Auckland, Whangarei, Dargaville - next day*
North Island - 2  to 3 days
South Island - 4 to 5 days OR express servicer - 2 days
*Allow another 2 or 3 days for Rural Delivery